Communications

Telephony

Considering a new telephone system? Where do you start? There’s a wide and varied selection to choose from with a myriad of different companies. Alltek installs and supports multiple types of telephone systems for small to medium sized businesses across the West Midlands, Shropshire and beyond and can help you to find the right system to suit your business needs.
Integrated Office Telephone Systems

Many large companies have been linking their computer, fax, office telephone system, and mobile phones together for some time now. The benefits include giving caller information to the person who answers the telephone allowing them to be more professional and efficient. Returning calls can be done at a touch of a button on the computer. When you are busy a caller can be redirected to voicemail and these messages can be set to alert the user in many ways, including email. For busy users on the move the system can even be used to read their emails to them.

This approach provides information quickly and has helped remove mundane job tasks; however some businesses want to simplify things still further. They want to give one number for team members to be contacted on, whether they are in the office, on the move or working from home; and they want this to be easy to use and good value. Because of advances in technology all these features, and many more are now available.

Hosted telephone solutions

Often described as ‘the cloud’. In real terms, a hosted telephone solution is when someone else hosts the equipment that you need rather than you having to make space for it in your own building. We run a Hosted Telephone Solution called YourUCP.

YourUCP (Your Unified Communications Platform) provides businesses with Unified Communications across their business. YourUCP offers all the features of a traditional telephone system/PBX as you would expect, but offers enhanced features allowing your business to communicate effectively and efficiently, with your customers and suppliers.

All businesses are needing to provide enhanced customer service as well as providing flexibility for staff, for example, remote working. YourUCP enables businesses to provide both of these.

YourUCP acts a single customer interface for all phone calls, no matter how many locations your staff are working in, this could be at home, office or on their mobile. YourUCP can deliver calls to wherever your staff are, your staff can even have the flexibility of changing the device they receive calls on using MyUCP.

There are many cloud-based telephone systems/PBXs in the marketplace, but we believe we have developed a solution that provides excellent features at sensible prices. Not only do we believe we have sensible prices, we are extremely proud of our service ‘up time’ which is over 99.999%.

Voice over IP (VoIP)

Voice over IP, or VoIP for short uses the same cables and systems that run your computers, to run your phone system. For new sites and businesses spread over multiple sites or countries, it can bring large cost savings through reduced installation costs, reduced call costs and improved flexibility.

The cost of these systems need not be any more than the equivalent conventional system and this is the reason why so many companies are now adopting them. Hosted VoIP systems are becoming increasingly more popular and are a way to drive costs down even further.

Snom IP Phones

Most businesses would have heard of Snom, being one of the main IP device providers certainly across the UK and Europe. Snom devices are not only developed to a very high standard, they are also extremely cost effective.
All of the below IP devices have been thoroughly tested with YourUCP and are fully supported by us.
Our engineers have vast experience in dealing with Snom devices.
We offer the following range of Snom IP Phones:

  • Snom D710

    • Four-line backlit B/W display
    • 4 identities (lines)
    • 4 context-sensitive function keys
    • 5 freely programmable function keys with LEDs
    • Wideband HD audio
    • Speakerphone
    • Power over Ethernet (PoE)
    • Ethernet switch
  • Snom D710

  • Snom D715

    • Four-line backlit B/W display
    • 4 identities (lines)
    • 4 context-sensitive function keys
    • 5 freely programmable function keys with LEDs
    • Wideband HD audio
    • Speakerphone
    • Power over Ethernet (PoE)
    • Gigabit Switch
  • Snom D715

  • Snom D725

    • 4-line backlit B/W display
    • 12 identities (lines)
    • 18 multicolor LED function keys
    • Wideband HD audio
    • Speakerphone
    • Power over Ethernet (PoE)
    • WLAN / Bluetooth Headset ready
    • Gigabit switch
  • Snom D725

  • Snom 760

    • High-resolution 3.5″ color display
    • 12 identities (lines)
    • 16 multicolor LED function keys & 4 variable function keys
    • Wideband HD audio
    • Speakerphone
    • Power over Ethernet (PoE)
    • WLAN / Bluetooth headset ready
    • Gigabit switch
    • 2 USB ports
  • Snom 760

If you are looking for a new telephone system, then we would love to hear from you. We will spend time understanding your business and provide a solution that will fit your needs.

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